Please take care of them and package them well. Please Note - you are responsible for cost of returning unwanted/cancelled items to us and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us. This does not affect your statutory rights. Customers must meet the cost of return carriage on correctly supplied goods. Items which are made-to-order, or finished-to-order are not refundable. No returns will be accepted after 90 days. Any returns after 14 days are at our discretion and a 15% restocking fee will be charged. Customers must obtain proof of return from their carrier. DO NOT return the item without first contacting us as we will be unable to give you a refund. Costs of returning the goods are your responsibility. We are so confident of the quality of our products that if any item does not meet your expectations you may return it for whatever reason within 14 days, no quibble! All we ask is that returns arrive in unused, perfect condition, with the original packaging still intact. Write "Unchecked" by your signature, in case of damage in transit. Items over 3.6m in length will be delivered by DX between approximately 7 am - 6 pm. Most items will be sent via DX, who deliver between approximately 7am - 6pm and will require a signature. Security sensitive items, such as master keys and cylinders, will be sent by Royal Mail Signed For service, a signature will be required. Small items and lightweight items which can be posted will arrive with Royal Mail postal delivery, no signature will be required. In the event you request a split delivery, additional delivery charges will be incurred. If delivery time is crucial to you, please telephone us for accurate stock information. Please note the stock status is not updated live, so your delivery may be affected. Sometimes stocked items (stock status shown as "Yes") may go out of stock due to high demand, usually they will be back in stock again within one or two days. Please note this is an indication only, and occasionally delays may arise outside our control, in which case we will always try to contact you. Tracking information can be provided by contacting our customer services.įor destinations including Scottish Highlands & Islands, Northern Ireland, Republic of Ireland, Channel Islands & further afield, transit times are longer, phone us for details.įor items which are not stocked, an indication of lead time is given next to the price for each product. Items sent by Royal Mail are eith Tracked 48 or Tracked 24 service. Items sent by DX to UK mainland destinations should arrive within 1 -2 working days between 8am - 5pm, DX will email you delivery information, and if you have provided a mobile telephone number, the information will be texted as well. We aim to get your order to you as quickly as possible! Orders received before noon for stock items will be dispatched the same day. Either give us a ring for delivery costs for your particular order, or enter your items into a shopping basket, and compare delivery options there. For destinations including Grampians & Scottish Highlands (postcode areas: AB10-AB16, AB21-AB25, AB30-AB37, AB38, AB39, AB41-AB45, AB51-AB56, AB99, all IV postcodes, KW1-14, PA33, PA38, PH17-26, PH30-41, PH49, PH50) & Islands, Northern Ireland, Republic of Ireland, Channel Islands etc, there are separate delivery charges set up for each product type, based on weight & dimensions. For iMpero pocket door kits there is a large item delivery cost of £22.50 + VAT. Orders over £200 net qualify for free delivery, except in the following cases:. Small items and lightweight items, which can be posted, automatically have a lower delivery charge dependent on weight. For shorter items, the UK Mainland delivery cost is £7.50 + VAT. For items between 1.3m - 3.9m long the UK Mainland delivery cost is £9.75 + VAT. For items longer than 4.0m the UK Mainland delivery cost is £22.50 + VAT.
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